Why our team checks your order before it's placed
Every order is checked by a person on our team before it goes to our formation partner. If something needs fixing, we send it back to you with the reason.
Submitting your details doesn't send them straight to the state. A person on our team checks every order first, then places it with our formation partner.
What has to happen first
Your order is placed only when:
- your payment has gone through,
- you have reviewed and signed your company details, and
- our team has checked them.
While we check, Home shows "We're checking your details before filing." When it's placed, you'll see "Your order has been placed — It's with our formation partner now." and we email you.
If we need a change
Our team can send your order back with a reason. Home shows Your order needs a change with our note, and we email you.
- Select Review details.
- The details page opens at the step concerned. Fix it.
- Review and submit again.
Other messages you might see
- Your order needs another look: "Some details need another look. Check them and send your order again." Select Review details.
- Send your order again: "We couldn't confirm your order was received. Send it again — you won't be charged twice or get a second company." Select Send it again.
- Your order is on hold: if we hit a problem setting up your account with our formation partner, nothing is needed from you yet, and our team will email you. If your order can't go ahead as it is, get in touch and we'll sort it out with you.
Who files
Our formation partner files with the state and applies for your EIN. Our software never files anything.