How saving progress and Start over work

You can leave and come back, but where your answers are saved depends on how far you've got.

Before checkout

• Your answers are saved in this browser, on this device. They are not saved to your account yet, and no tax IDs are stored in them.
• Open tabs in the same browser stay in step.
• Use the step list on the left to reopen any question you've already reached. Later answers are kept.
• Your browser's Back and Forward buttons move between steps without losing answers.

Start over

At the foot of the step list, select Start over. You'll see "Start over? This clears everything you've entered on this device." Confirm to clear your answers. Start over is only there before payment.

Once you open checkout

Your unpaid order is saved to your account. If you leave without paying, sign in on any device and select Resume payment on Home to pick up with your answers in place.

After you pay

Your company details are saved as you type, so you can continue on another device. Select Continue on the Finish your company details row on Home. Two things are not saved: the ticks on the Review step and your typed signature. If you reload the page, you're asked for them again.

Coming from our website

When you select Continue to payment on our website, your answers move to the app. The link that carries them works once. If you see "That link has already been used or has expired", continue with what you see, or start again on our website.