How to ask our team a question in the app
Open Get help in the app and select Write to our team. Each question becomes a thread with our answer, next to the questions we send you, so the history stays with your company.
On this page
Once you've started a company, Get help is the best way to ask us anything about it. Every conversation is kept with the company.
Ask a question
- Select Get help in the sidebar.
- Select Write to our team.
- Enter a Subject and Your question.
- Select Send to our team.
The thread says "Our team has your question. Their answer shows here." We also reply there.
Answer a question from us
Sometimes our team needs something from you. You'll see it on Home under Needs you with a Reply button, and in Get help as a thread that says "Our team asked you this and is waiting for your answer."
- Open the thread, or select Reply on Home.
- Type your answer and send it.
Find your conversations
- Waiting on you and With our team show how many threads are with each side.
- The Open and Closed tabs sort your threads.
- Closed threads stay in full. Anything new gets its own thread.
Teammates can reply too. Their messages are labelled Your teammate.
Prefer to talk?
Each thread has a link to book a call: "Easier on a call? Pick a time that suits you."
Before you have a company
Get help shows "Questions before you start? Book a call with our team." Once you start your company, you can write to us from here. Until then, see How to contact Incorpify.